“Acting Sheriff Michael J. Filicetti urges our community to use caution if you receive a phone call from an individual claiming to be with Amazon customer support advising you of suspicious activity on your account. A new scam has been reported within Niagara County in which an intricate system of false information is used to steal your identity and/or funds.
“The scammer may leave a message with a false phone number for the organization. When the consumer responds, the scammer convinces the victim to log on to their computer, further telling the consumer to go to unusual sites, enter codes or other information, make odd purchases, and in some cases, allow the scammer to gain control of their computer. Once in control, the scammer can now access bank accounts, passwords, other sensitive information, as well as install malware.
“If you get an unusual call from Amazon or another business alerting you of a potential security breach, do not provide personal information. Do not trust a phone number provided in a message. When in doubt, log into your Amazon account and contact customer service via a site that you know is legitimate. Also use caution when searching online for a phone number for Amazon or other companies. Scammers are professional, and post fake numbers online as well.
“If you fear that you have fallen victim to this scam, take immediate action to secure your information by changing passwords on accounts, computers, routers and using 2-step authentication. Notify your bank, credit bureaus, and other applicable institutions about the issue.
“Please note: while some departments at Amazon will make
outbound calls to customers, Amazon has stated they will
never ask customers to disclose or verify their Amazon.com
password, credit card, or banking account number.
“If you receive a phone call asking you to disclose the
above information, please visit
report the phone call to Amazon directly. If you had funds
stolen, please contact the Niagara County Sheriff’s Office at (716) 438-3393 to file a criminal incident report.”